All-in-one platform for guest relationship and hotel operations management

Improve guest satisfaction. Increase your revenue. Boost productivity.

How to increase upselling?How to digitise without losing the personal touch?How do I do a digital check-in?How can I train my teams most effectively?

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Adhesió de LoungeUp al programa KIT DIGITAL

The KIT DIGITAL programme is an initiative of the Spanish government, financed by the Next Generation EU funds, which aims to support the implementation of digital solutions for small companies, micro companies and people in a situation of self-care, in order to support their own transformation through technology.

Adhesió de LoungeUp al programa KIT DIGITAL

The KIT DIGITAL programme is an initiative of the Spanish government, financed by the Next Generation EU funds, which aims to support the implementation of digital solutions for small companies, micro companies and people in a situation of self-care, in order to support their own transformation through technology.

Adhesió de LoungeUp al programa KIT DIGITAL

The KIT DIGITAL programme is an initiative of the Spanish government, financed by the Next Generation EU funds, which aims to support the implementation of digital solutions for small companies, micro companies and people in a situation of self-care, in order to support their own transformation through technology.

Adhesió de LoungeUp al programa KIT DIGITAL

The KIT DIGITAL programme is an initiative of the Spanish government, financed by the Next Generation EU funds, which aims to support the implementation of digital solutions for small companies, micro companies and people in a situation of self-care, in order to support their own transformation through technology.

Adhesió de LoungeUp al programa KIT DIGITAL

The KIT DIGITAL programme is an initiative of the Spanish government, financed by the Next Generation EU funds, which aims to support the implementation of digital solutions for small companies, micro companies and people in a situation of self-care, in order to support their own transformation through technology.

Adhesión de LoungeUp al programa KIT DIGITAL

El programa KIT DIGITAL es una iniciativa del Gobierno de España, financiado por los fondos europeos Next Generation EU, que tiene como objetivo subvencionar la implantación de soluciones digitales a pequeñas empresas, microempresas y personas en situación de autoempleo, para apoyarles en su transformación mediante la tecnología.

Adhesión de LoungeUp al programa KIT DIGITAL

El programa KIT DIGITAL es una iniciativa del Gobierno de España, financiado por los fondos europeos Next Generation EU, que tiene como objetivo subvencionar la implantación de soluciones digitales a pequeñas empresas, microempresas y personas en situación de autoempleo, para apoyarles en su transformación mediante la tecnología.

Adhesión de LoungeUp al programa KIT DIGITAL

El programa KIT DIGITAL es una iniciativa del Gobierno de España, financiado por los fondos europeos Next Generation EU, que tiene como objetivo subvencionar la implantación de soluciones digitales a pequeñas empresas, microempresas y personas en situación de autoempleo, para apoyarles en su transformación mediante la tecnología.

Adhesión de LoungeUp al programa KIT DIGITAL

El programa KIT DIGITAL es una iniciativa del Gobierno de España, financiado por los fondos europeos Next Generation EU, que tiene como objetivo subvencionar la implantación de soluciones digitales a pequeñas empresas, microempresas y personas en situación de autoempleo, para apoyarles en su transformación mediante la tecnología.

Adhesión de LoungeUp al programa KIT DIGITAL

El programa KIT DIGITAL es una iniciativa del Gobierno de España, financiado por los fondos europeos Next Generation EU, que tiene como objetivo subvencionar la implantación de soluciones digitales a pequeñas empresas, microempresas y personas en situación de autoempleo, para apoyarles en su transformación mediante la tecnología.

Our solution

Accompany your guests throughout their journey

LoungeUp collects, organises and enriches guest data to create a unique and tailored experience.

Communicate with your guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.

Our solution

Manage all your procedures on a single platform

LoungeUp helps guests to easily formulate requests and hoteliers to manage them efficiently. Administrative procedures are sped up and guest requests dealt with more quickly, leaving more time for genuine interactions.

sms conversation LoungeUp customer satisfaction
sms conversation LoungeUp customer satisfaction
sms conversation LoungeUp customer satisfaction
sms conversation LoungeUp customer satisfaction
sms conversation LoungeUp customer satisfaction
online check in form on mobile LoungeUp
online check in form on mobile LoungeUp
online check in form on mobile LoungeUp
online check in form on mobile LoungeUp
online check in form on mobile LoungeUp
pre check-in form upsell options LoungeUp
pre check-in form upsell options LoungeUp
pre check-in form upsell options LoungeUp
pre check-in form upsell options LoungeUp
pre check-in form upsell options LoungeUp
newsletter advanced segmentation filter LoungeUp
newsletter advanced segmentation filter LoungeUp
newsletter advanced segmentation filter LoungeUp
newsletter advanced segmentation filter LoungeUp
newsletter advanced segmentation filter LoungeUp

SMS, Messenger, WhatsApp

Virtual Logbook

Digitised ordering of services

Ultra-advanced targeting

WHY LOUNGEUP?

Meet your guests' expectations.

Your guests want to feel acknowledged and valued. LoungeUp helps you to personalise each guest’s experience and meet their personal expectations.

Free up your time to spend with your guests

Technology helps hoteliers take their service to the next level by making operations and procedures easier.

Make the most of your opportunities to upsell

Easily increase your additional revenue with LoungeUp. Offer your guests the services and recommendations they expect when they need them most.

Get your guests to come back and book directly

Maximise guest loyalty by fine-tuning your messages. Make ultra-personalised offers to encourage guests to return and to reward regulars.

FUNCTIONALITIES

Manage guest relations from A to Z

Find out the features hoteliers value most highly

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.

New

Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less expensive, mobile keys make your stay and your reception work easier.

New

Personalised upselling

Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.

New

Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.

New

Operations - Dmbook

Never miss another guest request thanks to the digital logbook shared across your teams. Shift handovers will never be the same.

New

CRM

Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

New

Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!

New

OUR QUALITIES

Take advantage of outstanding guest service

LoungeUp is renowned for its support team that puts its customers at the centre of everything it does.

Each hotel has a dedicated account manager to train your teams and maximise your use of the solution. They provide individual support by phone, email and chat, and offer weekly free online training so you can get the most out of the solution.

Client Success at
LoungeUp is:

Assistance with the implementation and configuration of the solution

Support for your teams

Online training

Client support by phone, e-mail and chat

Online knowledge base

Regular reviews to discuss your figures and usage

Client satisfaction

  satisfaction: 9.44/10

⭑⭑⭑⭑⭑
5/5 on Google
→ See testimonials
Find out more

A 100% recommendable tool, very familiar with the hotel world and very complete. We have made a big difference in customer care, and every day we apply new things that improve the result. Muy atentos todo el equipo humano, en especial nuestra encargada de cuenta que es muy eficaz y con una actitud 10!

Enrique Colsa

Director, Hotel Torres de Somo

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We are completely satisfied with the LoungeUp solution. A highly responsive, professional, attentive and proactive team. Every year, our app evolves and is enriched with services and features to offer our guests the best possible experience. I recommend it.

Romain Fonteneau

Digital Project Manager, mmv

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Estamos felices con el soporte del equipo, su eficaz respuesta, y la disposición para la solución de dudas. llevamos varios años ya trabajando con LoungeUp y nos ha a aportado mucho valor para nuestra comunicación con nuestros clientes.

Ana Gil Herrera

Brand specialist, YouStylish

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Direct communication with the client, with a single click, developed by a large human team that is always ready to serve the hotelier. The tools that LoungeUp has developed facilitate the problem that the hotel sector has, and that is that communications with customers are made from a single screen and in a single click, combining many communication media in one.

Eduardo Ortega

Receptionist, GHM Hoteles

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ca

We work with LoungeUp on all our customer relations, from pre- and post-holiday communication to acting as a reference point for the customer during their stay in our accommodation. We work with a project manager who assists us throughout the entire process, which facilitates the implementation of all its functions.

Claudia Renaud

Directora de Marketing, Ventas & Ecommerce, Urban Sense

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ca

A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.

Romain Binet

General Manager, Biografy Group

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ca

We have received very good feedback on the usefulness of the app and the Reception satisfaction index has increased by 8 points. Guests are better informed and therefore make fewer visits to reception, which leaves more time for our teams to improve management of bookings, incidents and the experience!

Alejandro Giménez

General Manager, Playa Montroig

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LoungeUp

Undoubtedly the best CRM solution on the market for the hospitality industry. Highly responsive advisors and always affordable.

Johan Dubourdieu

Director, Le Celtique & Spa

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fr
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ca

+120 PARTNERS

We work hand in hand with the ecosystem

View all our partners

Our Qualities

The best in technology

GDPR compliance

The LoungeUp platform is GDPR compliant and allows you to implement your privacy policy with ease.

High availability hosting in France

The LoungeUp platform is hosted on 2 data centers located in France. Our infrastructure ensures 99.9% availability so LoungeUp can always be there for you and your guests.

Ultra-secure platform

We do not take the management of your guest data lightly. Whether it's through our hosting, the architecture of our platform or the regular audits we conduct, your data is safe with LoungeUp.

Scalable platform

We are constantly improving our platform to allow you to offer an optimal guest experience. Our technical team provides you with updates every 15 days...

Resources

Our selection of articles

Articles

16

May

2022

10 ways to prepare for the summer season

It's almost summer, a busy time where guests come from all over the world and are ever more demanding as they come for a relaxing break. Now is the ideal oppportunity to perfect the key elements of your hotel to ensure that you welcome your guests in the best way possible.

Articles

10

May

2022

Why investing in a strong guest relationship throughout the stay is essential for a hotel

Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.

Articles

26

Oct

2021

Photo by Isabela Drasovean on Unsplash

5 Common Problems in the Hotel Industry that Frustrate Guests

Guests expect to be pampered when they interact with their hotel, and this is one of the reasons why they choose this type of accommodation over others. Yet there are recurring frustrations that affect customer satisfaction when they could easily be avoided by hoteliers.

Articles

27

Sep

2021

LoungeUp

10 key steps of an online check-in

The dematerialised check-in offers many advantages for both guests and hoteliers, and has gained renewed interest in this period of distancing as it avoids queuing at reception and reduces physical contact. And above all, it speeds up administrative procedures!

LoungeUp News

15

Sep

2021

new loungeup logo

A new visual identity for LoungeUp

Since its creation almost 10 years ago, our company LoungeUp has evolved enormously and our solution is no longer the same. We therefore felt it was time for a complete overhaul of our visual identity to better align with our current positioning.

Articles

14

Jun

2021

LoungeUp

The 5 Essential Requirements for a Perfect Guest Experience

The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...

Articles

11

Jun

2021

loungeup

Webinar: Payment: the key to an efficient and secure online booking process

The Next Tourisme event took place on 3 June 2021 and brought together some of the major decision makers in the tourism sector to review the innovations and trends in the tourism sector in the context of the health crisis. LoungeUp intervened alongside Lyra, on the guest journey during the booking process ...

Articles

12

Mar

2021

loungeup

8 benefits of using a virtual key in hospitality

A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises reception. Here are 8 advantages for the customer and the hotel to dematerialize the room keys on the smartphone of the guests...

LoungeUp

STUDY: INSTANT MESSAGING IN HOSPITALITY: WHICH GUESTS USE WHICH PLATFORMS

Instant messaging applications play a crucial role in our lives. They are used on a daily basis to communicate with our loved ones, allowing us to keep in touch while physically separated. The COVID-19 crisis has led to an increase in the use of these applications (with 45% of the world's population using them).

LoungeUp News

01

Mar

2018

loungeup

Hotel Belmar, a haven of peace in the middle of the Costa Rican cloud forest, has acquired the customer-relations management services developed by LoungeUp.

Press release For the past three months, Hotel Belmar has been benefiting from LoungeUp's services to make the stay of its guests more fluid and personalized. "The LoungeUp tools simplify the work of our teams and allow us to meet the needs of our customers. They have access to all the activities we offer from the comfort of their ...

Our solution

See LoungeUp for yourself

Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.

Request a demo

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