All-in-one platform for guest relationship and hotel operations management
Improve guest satisfaction. Increase your revenue. Boost productivity.
Approved by over 3000 properties
Our solution
Accompany your guests throughout their journey
LoungeUp collects, organises and enriches guest data to create a unique and tailored experience.
Communicate with your guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.
Our solution
Manage all your procedures on a single platform
LoungeUp helps guests to easily formulate requests and hoteliers to manage them efficiently. Administrative procedures are sped up and guest requests dealt with more quickly, leaving more time for genuine interactions.
WHY LOUNGEUP?
Meet your guests
expectations.
Your guests want to feel acknowledged and valued. LoungeUp helps you to personalise each guest’s experience and meet their personal expectations.
Free up
your time
to spend with your guests
Technology helps hoteliers take their service to the next level by making operations and procedures easier.
Make the most of your
opportunities
to upsell
Easily increase your additional revenue with LoungeUp. Offer your guests the services and recommendations they expect when they need them most.
Get your guests to come back
and book directly
Maximise guest loyalty by fine-tuning your messages. Make ultra-personalised offers to encourage guests to return and to reward regulars.
FUNCTIONALITIES
Manage guest relations from A to Z
Find out the features hoteliers value most highly
Messaging hub
Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
New
Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
New
LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
New
Personalised upselling
Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.
New
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
New
Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
New
Guest Profile
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
New
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
New
OUR QUALITIES
Take advantage of outstanding guest service
LoungeUp is renowned for its support team that puts its customers at the centre of everything it does.
Each hotel has a dedicated account manager to train your teams and maximise your use of the solution. They provide individual support by phone, email and chat, and offer weekly free online training so you can get the most out of the solution.
Client Success at
LoungeUp is:
Assistance with the implementation and configuration of the solution
Support for your teams
Online training
Client support by phone, e-mail and chat
Online knowledge base
Regular reviews to discuss your figures and usage
Our Qualities
The best in technology
GDPR compliance
The LoungeUp platform is GDPR compliant and allows you to implement your privacy policy with ease.
High availability hosting in France
The LoungeUp platform is hosted on 2 data centers located in France. Our infrastructure ensures 99.9% availability so LoungeUp can always be there for you and your guests.
Ultra-secure platform
We do not take the management of your guest data lightly. Whether it's through our hosting, the architecture of our platform or the regular audits we conduct, your data is safe with LoungeUp.
Scalable platform
We are constantly improving our platform to allow you to offer an optimal guest experience. Our technical team provides you with updates every 15 days...
Our solution
See LoungeUp for yourself
Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.
This doesn't commit you to anything!