All-in-one platform for guest relationship and hotel operations management
Improve guest satisfaction. Increase your revenue. Boost productivity.
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Approved by over 3000 properties
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🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
🏆 EquipHotel Innovation Awards 🎉
Our solution
Accompany your guests throughout their journey
LoungeUp collects, organises and enriches guest data to create a unique and tailored experience.
Communicate with your guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.
Our solution
Manage all your procedures on a single platform
LoungeUp helps guests to easily formulate requests and hoteliers to manage them efficiently. Administrative procedures are sped up and guest requests dealt with more quickly, leaving more time for genuine interactions.
WHY LOUNGEUP?
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Meet your guests
expectations.
Your guests want to feel acknowledged and valued. LoungeUp helps you to personalise each guest’s experience and meet their personal expectations.
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Free up
your time
to spend with your guests
Technology helps hoteliers take their service to the next level by making operations and procedures easier.
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Make the most of your
opportunities
to upsell
Easily increase your additional revenue with LoungeUp. Offer your guests the services and recommendations they expect when they need them most.
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Get your guests to come back
and book directly
Maximise guest loyalty by fine-tuning your messages. Make ultra-personalised offers to encourage guests to return and to reward regulars.
FUNCTIONALITIES
Manage guest relations from A to Z
Find out the features hoteliers value most highly
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Messaging hub
Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
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New
Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less expensive, mobile keys make your stay and your reception work easier.
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New
LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
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New
Personalised upselling
Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.
New
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
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New
Operations - Dmbook
Never miss another guest request thanks to the digital logbook shared across your teams. Shift handovers will never be the same.
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New
CRM
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
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New
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
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New
OUR QUALITIES
Take advantage of outstanding guest service
LoungeUp is renowned for its support team that puts its customers at the centre of everything it does.
Each hotel has a dedicated account manager to train your teams and maximise your use of the solution. They provide individual support by phone, email and chat, and offer weekly free online training so you can get the most out of the solution.
Client Success at
LoungeUp is:
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Assistance with the implementation and configuration of the solution
Support for your teams
Online training
Client support by phone, e-mail and chat
Online knowledge base
Regular reviews to discuss your figures and usage
Find out more
A 100% recommendable tool, very familiar with the hotel world and very complete. We have made a big difference in customer care, and every day we apply new things that improve the result. Muy atentos todo el equipo humano, en especial nuestra encargada de cuenta que es muy eficaz y con una actitud 10!
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Enrique Colsa
Director, Hotel Torres de Somo
We are completely satisfied with the LoungeUp solution. A highly responsive, professional, attentive and proactive team. Every year, our app evolves and is enriched with services and features to offer our guests the best possible experience. I recommend it.
Romain Fonteneau
Digital Project Manager, mmv
Estamos felices con el soporte del equipo, su eficaz respuesta, y la disposición para la solución de dudas. llevamos varios años ya trabajando con LoungeUp y nos ha a aportado mucho valor para nuestra comunicación con nuestros clientes.
Ana Gil Herrera
Brand specialist, YouStylish
Direct communication with the client, with a single click, developed by a large human team that is always ready to serve the hotelier. The tools that LoungeUp has developed facilitate the problem that the hotel sector has, and that is that communications with customers are made from a single screen and in a single click, combining many communication media in one.
Eduardo Ortega
Receptionist, GHM Hoteles
We work with LoungeUp on all our customer relations, from pre- and post-holiday communication to acting as a reference point for the customer during their stay in our accommodation. We work with a project manager who assists us throughout the entire process, which facilitates the implementation of all its functions.
Claudia Renaud
Directora de Marketing, Ventas & Ecommerce, Urban Sense
A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
Romain Binet
General Manager, Biografy Group
We have received very good feedback on the usefulness of the app and the Reception satisfaction index has increased by 8 points. Guests are better informed and therefore make fewer visits to reception, which leaves more time for our teams to improve management of bookings, incidents and the experience!
Alejandro Giménez
General Manager, Playa Montroig
Undoubtedly the best CRM solution on the market for the hospitality industry. Highly responsive advisors and always affordable.
Johan Dubourdieu
Director, Le Celtique & Spa
Our Qualities
The best in technology
GDPR compliance
The LoungeUp platform is GDPR compliant and allows you to implement your privacy policy with ease.
High availability hosting in France
The LoungeUp platform is hosted on 2 data centers located in France. Our infrastructure ensures 99.9% availability so LoungeUp can always be there for you and your guests.
Ultra-secure platform
We do not take the management of your guest data lightly. Whether it's through our hosting, the architecture of our platform or the regular audits we conduct, your data is safe with LoungeUp.
Scalable platform
We are constantly improving our platform to allow you to offer an optimal guest experience. Our technical team provides you with updates every 15 days...
Resources
Our selection of articles
06
Jun
2023
The basics of upselling in the hotel industry
Upsell(ing) in the hotel industry is the addition of services (also known as "extras") to a stay, thereby increasing customer value. Upgrading is an example of upselling in the hotel and airline industries. Upselling allows you to capitalize on every customer you acquire.
01
Jun
2023
The power of segmentation in hotel guest relations
Segmenting your database is crucial to improving your guests' stay and satisfaction, the performance of your marketing strategy, and ultimately your profitability.
22
Mar
2023
Success Story: Edgar Suites
With its 400 Urban Suites in Paris and Bordeaux equipped with LoungeUp, Edgar Suites is revolutionizing the apartment rental market with spacious, modern accommodations and a digital reception that takes care of its customers.
12
Dec
2022
![LoungeUp: The employee experience in the hotel industry: how to attract and retain teams? [Part 1]](https://uploads-ssl.webflow.com/60ef5070c4ff08925faa0184/63f887f259c17837329b5a1d_Blog%20pic%20experience%20collaborateur%2013%20(2240%C2%A0%C3%97%C2%A01260%C2%A0px)%20EN%20(2).gif)
The employee experience in the hotel industry [1/3]
Part 1. Recruitment / How to organise yourself in the face of current human resources constraints in the hotel industry? How to recruit and retain employees?
16
Nov
2022
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LoungeUp launches its online training platform: LoungeUp Academy
Each institution is concerned with the training of its teams, especially of technological tools. LoungeUp takes the lead in relieving the teams of the training of its platform.
09
Nov
2022
Dmbook Pro wins a trophy at the EquipHotel Innovation Awards
Dmbook is one of these 24 winners, for the "Technology & Services" category, "Well-being at Work" sub-category, emerging triumphant against all the other important, innovative products and solutions.
07
Nov
2022
LoungeUp participates in the launch of a new label: Synapse
Connecting technological solutions is a problem that all hoteliers have faced. And very often, this implementation is long and tedious, and takes precious time and energy away from their hotel.
16
May
2022
10 ways to prepare for the upcoming season
The new season is almost here, the time when guests come in larger numbers, from all over the world, expecting you to provide them with a relaxing getaway. Now is the perfect time to reflect on key areas to ensure that you give your guests the best possible experience.
10
May
2022
Why investing in a strong guest relationship throughout the stay is essential for a hotel
Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.
26
Oct
2021
5 Common Problems in the Hotel Industry that Frustrate Guests
Guests expect to be pampered when they interact with their hotel, and this is one of the reasons why they choose this type of accommodation over others. Yet there are recurring frustrations that affect customer satisfaction when they could easily be avoided by hoteliers.
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Our solution
See LoungeUp for yourself
Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.
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