All-in-one platform for guest relationship and hotel operations management
Improve guest satisfaction. Increase your revenue. Boost productivity.
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Approved by over 3000 properties
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💜 LoungeUp ara forma part de D-EDGE 💜
💜 LoungeUp ahora forma parte de D-EDGE 💜
💜 LoungeUp is now part of D-EDGE 💜
💜 LoungeUp fait désormais partie de D-EDGE 💜
Our solution
Accompany your guests throughout their journey
LoungeUp collects, organises and enriches guest data to create a unique and tailored experience.
Communicate with your guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.
Our solution
Manage all your procedures on a single platform
LoungeUp helps guests to easily formulate requests and hoteliers to manage them efficiently. Administrative procedures are sped up and guest requests dealt with more quickly, leaving more time for genuine interactions.
WHY LOUNGEUP?
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Meet your guests
expectations.
Your guests want to feel acknowledged and valued. LoungeUp helps you to personalise each guest’s experience and meet their personal expectations.
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Free up
your time
to spend with your guests
Technology helps hoteliers take their service to the next level by making operations and procedures easier.
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Make the most of your
opportunities
to upsell
Easily increase your additional revenue with LoungeUp. Offer your guests the services and recommendations they expect when they need them most.
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Get your guests to come back
and book directly
Maximise guest loyalty by fine-tuning your messages. Make ultra-personalised offers to encourage guests to return and to reward regulars.
FUNCTIONALITIES
Manage guest relations from A to Z
Find out the features hoteliers value most highly
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Messaging hub
Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
New
Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
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New
LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
New
Personalised upselling
Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.
New
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
New
Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
New
CRM
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
New
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
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OUR QUALITIES
Take advantage of outstanding guest service
LoungeUp is renowned for its support team that puts its customers at the centre of everything it does.
Each hotel has a dedicated account manager to train your teams and maximise your use of the solution. They provide individual support by phone, email and chat, and offer weekly free online training so you can get the most out of the solution.
Client Success at
LoungeUp is:
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Assistance with the implementation and configuration of the solution
Support for your teams
Online training
Client support by phone, e-mail and chat
Online knowledge base
Regular reviews to discuss your figures and usage
Find out more
I've been using LoungeUp applications for just over 8 years in the various establishments I've managed as Director.
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Arnaud Vermerie
Manager, Holiday Inn Express CDG Airport
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The tool is very powerful and covers the operational and marketing needs of our hotels. The teams are always ready to listen and help us with our problems.
Gilles Le Bras
Regional Operations Manager, Orso Hotels
A 100% recommendable tool, very familiar with the hotel world and very complete. We have made a big difference in customer care, and every day we apply new things that improve the result. Muy atentos todo el equipo humano, en especial nuestra encargada de cuenta que es muy eficaz y con una actitud 10!
Enrique Colsa
Director, Hotel Torres de Somo
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A great tool. I recommend it 100%.
Chema Vigil
Subdirector, Bahiazul Villas & Club
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Queremos destacar el nivel de servicio al cliente por parte del equipo de Lounge Up, es excelente. La implementación fue guiada por el equipo de LoungeUp respondiendo rápido y con dedicación a cada una de nuestras dudas.
Vicky Pérez
Head of Marketing and Business Development, Noa Boutique hotel
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The LoungeUp teams have been working with us for many years, and have always been a source of innovative proposals tailored to our challenges as hoteliers. We greatly appreciate the human qualities of the various parties involved, and their proactive approach to cross-functional issues.
Louise Marsais-Lacoste
account manager and Marketing and Community Management Manager, Baumanière Les Baux-de-Provence
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Estamos felices con el soporte del equipo, su eficaz respuesta, y la disposición para la solución de dudas. llevamos varios años ya trabajando con LoungeUp y nos ha a aportado mucho valor para nuestra comunicación con nuestros clientes.
Ana Gil Herrera
Brand Specialist, YouStylish
Direct communication with the client, with a single click, developed by a large human team that is always ready to serve the hotelier. The tools that LoungeUp has developed facilitate the problem that the hotel sector has, and that is that communications with customers are made from a single screen and in a single click, combining many communication media in one.
Eduardo Ortega
Receptionist, GHM Hoteles
We are completely satisfied with the LoungeUp solution. A highly responsive, professional, attentive and proactive team. Every year, our app evolves and is enriched with services and functionalities to offer our customers the best possible experience. I recommend LoungeUp.
Romain Fonteneau
Digital Project Manager, mmv
We've been using the LoungeUp app for years now and I have to say that it has greatly enhanced the guest experience by making it easier to interact with hotel staff.
Ibtissam Chentouf
Marketing and Communications Specialist
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A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
Romain Binet
General Manager, Biografy Group
Definitely the best CRM solution on the market for the hospitality industry.
Johan Dubourdieu
Director, Le Celtique & Spa
The LoungeUp team, with its tools and support, is rapidly changing our approach to the business.
Emmanuel Barré
Marketing Director, Domaine des Ormes
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We work with LoungeUp on all our customer relations, from pre- and post-holiday communication to acting as a reference point for the customer during their stay in our accommodation. We work with a project manager who assists us throughout the entire process, which facilitates the implementation of all its functions.
Claudia Renaud
Directora de Marketing, Ventas & Ecommerce, Urban Sense
Certainly the best CRM on the market. An excellent tool for small hotels and chains. I highly recommend it.
Francisco Naranjo
Director, La Bella Sevilla y Oboe Sevilla
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Our Qualities
The best in technology
GDPR compliance
The LoungeUp platform is GDPR compliant and allows you to implement your privacy policy with ease.
High availability hosting in France
The LoungeUp platform is hosted on 2 data centers located in France. Our infrastructure ensures 99.9% availability so LoungeUp can always be there for you and your guests.
Ultra-secure platform
We do not take the management of your guest data lightly. Whether it's through our hosting, the architecture of our platform or the regular audits we conduct, your data is safe with LoungeUp.
Scalable platform
We are constantly improving our platform to allow you to offer an optimal guest experience. Our technical team provides you with updates every 15 days...
Resources
Our selection of articles
16
Jul
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
28
Jun
2024
5 key points to improve the security of your hotel's guest data
Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.
27
May
2024
Key figures on the role of technology in the hotel guest experience
The rapid evolution of technology is influencing both guest and employee expectations. An overview studies from 2024 on the subject of the guest hotel experience.
22
Apr
2024
Checklist for choosing your hotel software
5 key topics to discuss with your future technology providers, to choose the solution that's right for you
15
Apr
2024
10 ways to prepare for the upcoming season
The beginning of high season is almost here, the time when guests arrive in mass, from all over the world, expecting you to provide the most relaxing getaway. Now is the perfect time to review key areas to ensure that you deliver the best possible experience.
21
Mar
2024
LoungeUp joins D-EDGE and strengthens its position as Europe's leading CRM for hotels
We are delighted to announce that LoungeUp is joining D-EDGE, one of the world leaders in hotel technology. This acquisition is the result of a shared vision to simplify the hotel industry by improving every step of the guest journey, and to provide hotel teams with cutting-edge, secure and integrated technologies.
05
Feb
2024
How to integrate data into your hotel marketing strategy
In the hotel industry, data and digital marketing are essential for implementing an effective strategy. By combining them, hotels can deepen their understanding of guests and prospects, and establish more effective communication.
11
Jan
2024
Leveraging internal knowledge to enhance guest experience
A well-managed knowledge base brings many direct benefits to a guest's experience, not least by enabling operational teams to work more efficiently.
01
Jan
2024
[2024 Marketing Calendar] - Official festivities and celebrations for the hotel industry
Here's a marketing calendar to help you plan your schedule, aligning your marketing activities with the most important international holidays and celebrations. You'll find traditional festivals, world days dedicated to important causes, or landmark events of global significance. Use
10
Aug
2023
Improve the well-being of hotel teams using internal tools
For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.
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Our solution
See LoungeUp for yourself
Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.
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This doesn't commit you to anything!