All-in-one platform for guest relationship and hotel operations management

Improve guest satisfaction. Increase your revenue. Boost productivity.

How to increase upselling?How to digitise without losing the personal touch?How do I do a digital check-in?How can I train my teams most effectively?

Approved by over 3000 properties

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📆 Et si on se donnait rendez-vous à EQUIPHOTEL ?

Découvrez notre plateforme pour gérer la relation client et les opérations hôtelières et rencontrez nos équipes. RDV du 03 au 07 novembre à Paris Porte de Versailles sur notre stand : Hall 7.3, Stand E026 📍

💜 LoungeUp ara forma part de D-EDGE 💜

Des del mes de març, D-EDGE, actor principal de l'ecosistema tecnològic hoteler, ha adquirit LoungeUp, la plataforma dedicada a l'hoteleria per gestionar la relació amb el client i les operacions internes.

💜 LoungeUp ahora forma parte de D-EDGE 💜

Desde marzo, D-EDGE, actor principal en el ecosistema tecnológico hotelero, ha adquirido LoungeUp, la plataforma dedicada a la gestión de la relación con los clientes y las operaciones internas en el sector hotelero.

💜 LoungeUp is now part of D-EDGE 💜

Since March, D-EDGE, a major player in the hotel technology ecosystem, has acquired LoungeUp, the platform dedicated to the hotel industry to manage guest relations and internal operations.

Our solution

Accompany your guests throughout their journey

LoungeUp collects, organises and enriches guest data to create a unique and tailored experience.

Communicate with your guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.

Our solution

Manage all your procedures on a single platform

LoungeUp helps guests to easily formulate requests and hoteliers to manage them efficiently. Administrative procedures are sped up and guest requests dealt with more quickly, leaving more time for genuine interactions.

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SMS, Messenger, WhatsApp

Virtual Logbook

Digitised ordering of services

Ultra-advanced targeting

WHY LOUNGEUP?

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Meet your guests
expectations.

Your guests want to feel acknowledged and valued. LoungeUp helps you to personalise each guest’s experience and meet their personal expectations.

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Free up
your time

to spend with your guests

Technology helps hoteliers take their service to the next level by making operations and procedures easier.

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Make the most of your
opportunities

to upsell

Easily increase your additional revenue with LoungeUp. Offer your guests the services and recommendations they expect when they need them most.

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Get your guests to come back
and book directly

Maximise guest loyalty by fine-tuning your messages. Make ultra-personalised offers to encourage guests to return and to reward regulars.

FUNCTIONALITIES

Manage guest relations from A to Z

Find out the features hoteliers value most highly

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.

New

Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.

New

LoungeUp Analytics

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.

New

Personalised upselling

Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.

New

Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.

New

Operations - Dmbook

Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.

New

Guest Profile

Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

New

Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!

New

OUR QUALITIES

Take advantage of outstanding guest service

LoungeUp is renowned for its support team that puts its customers at the centre of everything it does.

Each hotel has a dedicated account manager to train your teams and maximise your use of the solution. They provide individual support by phone, email and chat, and offer weekly free online training so you can get the most out of the solution.

Client Success at
LoungeUp is:

Assistance with the implementation and configuration of the solution

Support for your teams

Online training

Client support by phone, e-mail and chat

Online knowledge base

Regular reviews to discuss your figures and usage

Client satisfaction

  satisfaction: 9.44/10

⭑⭑⭑⭑⭑
5/5 on Google
→ See testimonials
Find out more
LoungeUp

I've been using LoungeUp applications for just over 8 years in the various establishments I've managed as Director.

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LoungeUp

The tool is very powerful and covers the operational and marketing needs of our hotels. The teams are always ready to listen and help us with our problems.

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A 100% recommendable tool, very familiar with the hotel world and very complete. We have made a big difference in customer care, and every day we apply new things that improve the result. Muy atentos todo el equipo humano, en especial nuestra encargada de cuenta que es muy eficaz y con una actitud 10!

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A great tool. I recommend it 100%.

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The LoungeUp teams have been working with us for many years, and have always been a source of innovative proposals tailored to our challenges as hoteliers. We greatly appreciate the human qualities of the various parties involved, and their proactive approach to cross-functional issues.

Louise Marsais-Lacoste

Marketing & Social Media Manager, Baumanière Les Baux-de-Provence

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Vicky Pérez

Queremos destacar el nivel de servicio al cliente por parte del equipo de Lounge Up, es excelente. La implementación fue guiada por el equipo de LoungeUp respondiendo rápido y con dedicación a cada una de nuestras dudas.

Vicky Pérez

Head of Marketing and Business Development, Noa Boutique hotel

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Estamos felices con el soporte del equipo, su eficaz respuesta, y la disposición para la solución de dudas. llevamos varios años ya trabajando con LoungeUp y nos ha a aportado mucho valor para nuestra comunicación con nuestros clientes.

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Direct communication with the client, with a single click, developed by a large human team that is always ready to serve the hotelier. The tools that LoungeUp has developed facilitate the problem that the hotel sector has, and that is that communications with customers are made from a single screen and in a single click, combining many communication media in one.

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We are completely satisfied with the LoungeUp solution. A highly responsive, professional, attentive and proactive team. Every year, our app evolves and is enriched with services and functionalities to offer our customers the best possible experience. I recommend LoungeUp.

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We've been using the LoungeUp app for years now and I have to say that it has greatly enhanced the guest experience by making it easier to interact with hotel staff.

Ibtissam Chentouf

Marketing and Communications Specialist

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A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.

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LoungeUp

Definitely the best CRM solution on the market for the hospitality industry.

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The LoungeUp team, with its tools and support, is rapidly changing our approach to the business.

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We work with LoungeUp on all our customer relations, from pre- and post-holiday communication to acting as a reference point for the customer during their stay in our accommodation. We work with a project manager who assists us throughout the entire process, which facilitates the implementation of all its functions.

Claudia Renaud

Directora de Marketing, Ventas & Ecommerce, Urban Sense

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Certainly the best CRM on the market. An excellent tool for small hotels and chains. I highly recommend it.

Francisco Naranjo

Director, La Bella Sevilla y Oboe Sevilla

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+120 PARTNERS

We work hand in hand with the ecosystem

View all our partners

Our Qualities

The best in technology

GDPR compliance

The LoungeUp platform is GDPR compliant and allows you to implement your privacy policy with ease.

High availability hosting in France

The LoungeUp platform is hosted on 2 data centers located in France. Our infrastructure ensures 99.9% availability so LoungeUp can always be there for you and your guests.

Ultra-secure platform

We do not take the management of your guest data lightly. Whether it's through our hosting, the architecture of our platform or the regular audits we conduct, your data is safe with LoungeUp.

Scalable platform

We are constantly improving our platform to allow you to offer an optimal guest experience. Our technical team provides you with updates every 15 days...

Resources

Our selection of articles

Key figures on guest data management in the hotel industry

In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.

Articles

28

Jun

2024

5 key points to improve the security of your hotel's guest data

Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.

Key figures on the role of technology in the hotel guest experience

The rapid evolution of technology is influencing both guest and employee expectations. An overview studies from 2024 on the subject of the guest hotel experience.

Checklist for choosing your hotel software

5 key topics to discuss with your future technology providers, to choose the solution that's right for you

Articles

15

Apr

2024

10 ways to prepare for the upcoming season

The beginning of high season is almost here, the time when guests arrive in mass, from all over the world, expecting you to provide the most relaxing getaway. Now is the perfect time to review key areas to ensure that you deliver the best possible experience.

LoungeUp News

21

Mar

2024

LoungeUp joins D-EDGE and strengthens its position as Europe's leading CRM for hotels

We are delighted to announce that LoungeUp is joining D-EDGE, one of the world leaders in hotel technology. This acquisition is the result of a shared vision to simplify the hotel industry by improving every step of the guest journey, and to provide hotel teams with cutting-edge, secure and integrated technologies.

Articles

05

Feb

2024

How to integrate data into your hotel marketing strategy

In the hotel industry, data and digital marketing are essential for implementing an effective strategy. By combining them, hotels can deepen their understanding of guests and prospects, and establish more effective communication.

Articles

11

Jan

2024

Leveraging internal knowledge to enhance guest experience

A well-managed knowledge base brings many direct benefits to a guest's experience, not least by enabling operational teams to work more efficiently.

[2024 Marketing Calendar] - Official festivities and celebrations for the hotel industry

Here's a marketing calendar to help you plan your schedule, aligning your marketing activities with the most important international holidays and celebrations. You'll find traditional festivals, world days dedicated to important causes, or landmark events of global significance. Use

Articles

10

Aug

2023

Improve the well-being of hotel teams using internal tools 

For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.

Our solution

See LoungeUp for yourself

Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.

Request a demo

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