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25
February
2025
Hotel loyalty programs
Loyalty programs are a must in the tourism industry, to reward regular customers and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.
25
Feb
2025
Hotel loyalty programs
Loyalty programs are a must in the tourism industry, to reward regular customers and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.
#fidélisation#chaine#independent-hotel#hospitality
11
September
2024
Success Story: Entourage sur-le-Lac
Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.
#guest-case-studies#independent-hotel29
July
2024
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✪ Success Story : ResidHotel
ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.
#guest-case-studies#group#location-apartments16
July
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
#data#cybersecurity#technology28
June
2024
5 key points to improve the security of your hotel's guest data
Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.
#cybersecurity#data#technology24
June
2024
Success Story: Evi Hob
Evi Hob is a new hotel brand that blends hospitality and third-place living. Their credo: the comfort of a hotel and the conviviality of a hostel. With LoungeUp, they showcase their wide range of events and activities.
#guest-case-studies#groupNewsletter
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26
November
2019
Mapping the Hotel Guest Journey
The traveller's journey is made up of many touch points, each of which represents an opportunity for the hotelier to create a unique relationship with its guest. Here, at each stage of the journey and among the vast offer of travel tech: the tools used by the hotel guest during his journey the most important ones...
#how-to#technology#hospitality18
November
2019
Event: Conference - The Digital Golden Key [Madrid]
Innovative solutions to increase hotel revenues. 28 November, Madrid FREE EVENT FOR HOTELS In this half-day event, we will show you how to increase your hotel's revenue and improve the integral management of the establishment and its guests. THE DIGITAL GOLDEN KEY ...
#events07
November
2019
How adding tablets to hotel rooms can markedly improve guest experience
A mobile app is an excellent way to guide your guests during their stay and even before they arrive. Equipping your rooms with tablets with the app installed ensures maximum visibility and usage. WHAT'S A GUEST APP FOR? YOUR CUSTOMERS ORDER YOUR SERVICES MORE EASILY You give them...
#app#guest-case-studies#best-practices04
September
2019
Event: FITUR 2020 [Madrid]
"International Tourism Exhibition" 22 - 26 January 2020, Madrid Organised by IFEMA, FITUR takes place over 5 days and welcomes both professionals from the tourism sector, interested in the latest trends in the sector, and the general public, who want to get to know the destinations on offer first hand.
#events04
September
2019
Event: Food Hotel Tech #Méditerranée [Nice]
"The 1st Digital & Tech 100% Hotel & Restaurant Exhibition in Nice" 05 - 06 November 2019, Nice 1st international exhibition of digital & technological innovations 100% Hotel & Restaurant. After three editions in Paris (2017, 2018 and March 2019), Food Hotel Tech is focusing on the Mediterranean basin by launching its first edition...
#events04
September
2019
Event: SETT 2019 [Montpellier]
"Trade fair for outdoor hotel equipment" 05 - 07 November 2019, Montpellier The SETT is no longer just gastronomy and outdoor interesting, but especially for operators of holiday rental facilities, leisure parks and swimming pools.
#events