It's almost summer, a busy time where guests come from all over the world and are ever more demanding as they come for a relaxing break. Now is the ideal oppportunity to perfect the key elements of your hotel to ensure that you welcome your guests in the best way possible.
Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.
Guests expect to be pampered when they interact with their hotel, and this is one of the reasons why they choose this type of accommodation over others. Yet there are recurring frustrations that affect customer satisfaction when they could easily be avoided by hoteliers.