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05
May
2025
[Conference ▶️] Data to anticipate guest preferences in the hospitality industry
In the hotel industry, personalising the guest experience has become a major challenge for attracting and retaining guests. Today, thanks to the evolution of technology, data plays a central role in this personalisation. Hotels collect a vast amount of information on guest preferences,
05
May
2025
[Conference ▶️] Data to anticipate guest preferences in the hospitality industry
In the hotel industry, personalising the guest experience has become a major challenge for attracting and retaining guests. Today, thanks to the evolution of technology, data plays a central role in this personalisation. Hotels collect a vast amount of information on guest preferences,
#webinar#events15
April
2025
Loyal guests: a key lever for boosting your profitability
Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.
#upsell01
April
2025
[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience
How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimise the work of his teams, improve internal communication and personalise the guest experience.
#webinar#guest-experience#best-practices#technology#independent-hotel25
February
2025
Loyalty programmes in the hospitality industry
Loyalty programmes are a must in the tourism industry, to reward regular guests and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.
#loyalty#chaine#independent-hotel#hospitality
11
September
2024
✪ Success Story: Entourage sur-le-Lac
Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.
#guest-case-studies#independent-hotel29
July
2024
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✪ Success Story : ResidHotel
ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.
#guest-case-studies#group#location-apartmentsNewsletter
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04
February
2020
Hotel CRM, the customer relationship management tool par excellence
CRM software does exactly what it says: it manages customer relationships. It is sometimes considered (wrongly) as a simple emailing solution or as a solution to manage sales proposals.
#data21
January
2020
Touchpoints not to miss during a guest’s stay
BEFORE ARRIVAL The hotel experience begins long before the guest arrives in the room. However, for many hotels it starts with a lambda booking confirmation sent by the PMS, a purely administrative email. This first contact is sometimes the only communication the guest will receive...
#best-practices#data#technology26
November
2019
Mapping the Hotel Guest Journey
The traveller's journey is made up of many touch points, each of which represents an opportunity for the hotelier to create a unique relationship with its guest. Here, at each stage of the journey and among the vast offer of travel tech: the tools used by the hotel guest during his journey the most important ones...
#how-to#technology#hospitality18
November
2019
Event: Conference - The Digital Golden Key [Madrid]
Innovative solutions to increase hotel revenues. 28 November, Madrid FREE EVENT FOR HOTELS In this half-day event, we will show you how to increase your hotel's revenue and improve the integral management of the establishment and its guests. THE DIGITAL GOLDEN KEY ...
#events07
November
2019
How adding tablets to hotel rooms can markedly improve guest experience
A mobile app is an excellent way to guide your guests during their stay and even before they arrive. Equipping your rooms with tablets with the app installed ensures maximum visibility and usage. WHAT'S A GUEST APP FOR? YOUR CUSTOMERS ORDER YOUR SERVICES MORE EASILY You give them...
#app#guest-case-studies#best-practices04
September
2019
Event: Food Hotel Tech #Méditerranée [Nice]
"The 1st Digital & Tech 100% Hotel & Restaurant Exhibition in Nice" 05 - 06 November 2019, Nice 1st international exhibition of digital & technological innovations 100% Hotel & Restaurant. After three editions in Paris (2017, 2018 and March 2019), Food Hotel Tech is focusing on the Mediterranean basin by launching its first edition...
#events