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16
Jul
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
16
Jul
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
28
Jun
2024
5 key points to improve the security of your hotel's guest data
Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.
27
May
2024
Key figures on the role of technology in the hotel guest experience
The rapid evolution of technology is influencing both guest and employee expectations. An overview studies from 2024 on the subject of the guest hotel experience.
22
Apr
2024
Checklist for choosing your hotel software
5 key topics to discuss with your future technology providers, to choose the solution that's right for you
10
Aug
2023
Improve the well-being of hotel teams using internal tools
For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.
27
Sep
2021
10 key steps of an online check-in
The dematerialised check-in offers many advantages for both guests and hoteliers, and has gained renewed interest in this period of distancing as it avoids queuing at reception and reduces physical contact. And above all, it speeds up administrative procedures!
14
Jun
2021
The 5 Essential Requirements for a Perfect Guest Experience
The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...
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08
Mar
2017
Three major hospitality trends to look out for in 2017
With 2017 underway, we've summarised for you three major trends that are likely to impact the hospitality world and that you're sure to hear about this year. LoungeUp deciphers them for you. 1. The fluidity of the guest journey is increasingly important.
23
Feb
2016
Why does messaging matter?
What is messaging? In the midst of an ever-changing technology sector, the mobile device has evolved in particular. From being used to make calls, the mobile phone has become a multi-functional device. With 1.5 million apps on iOS and 1.6 million Android apps - smartphones
09
Feb
2016
Hotels: top trends for 2016
The first few months of the year are always the time when trends start to emerge and gain momentum. This is the case in the hotel industry; indeed, Killarney Hotels have produced an infographic showing how the industry is growing with a global revenue of $550 billion...
23
Nov
2015
Don’t forget your Wi-Fi
- 6 minutes to read - With Wi-Fi becoming an indispensable factor in everyday life, it's no surprise that its demand is following the same trend in the hotel sector, as hotels do their best to offer their guests the best stay. The subject has always been topical in this industry...
31
Aug
2015
The 10 things every in-destination hotel app must have
In this day and age, it is difficult to be a hotelier. Not only do you have to fight against the dominance of OTAs for customer loyalty, but the technological revolution has made it difficult to communicate with travellers who now prefer to find information and solve their problems on the Internet. But is it really...
23
Feb
2015
Who are the millennials?
Simply put, Millenials or Generation Y are the individuals who will define the near future of the tourism industry in the coming years. Born between 1980 and 1999, they have grown up with technology, whether it be video games or DVDs, and are used to the abundance of information available to them... Read more