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22
Apr
2024
Checklist for choosing your hotel software
5 key topics to discuss with your future technology providers, to choose the solution that's right for you
22
Apr
2024
Checklist for choosing your hotel software
5 key topics to discuss with your future technology providers, to choose the solution that's right for you
10
Aug
2023
Improve the well-being of hotel teams using internal tools
For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.
27
Sep
2021
10 key steps of an online check-in
The dematerialised check-in offers many advantages for both guests and hoteliers, and has gained renewed interest in this period of distancing as it avoids queuing at reception and reduces physical contact. And above all, it speeds up administrative procedures!
14
Jun
2021
The 5 Essential Requirements for a Perfect Guest Experience
The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...
06
Apr
2021
4 essential tips to effectively install mobile keys in a hotel
A mobile key is the digital version of the room key. Its dematerialised version on the smartphone simplifies the guest experience, while easing the workload of hotel staff in their daily work. But it still needs to be well integrated into the overall guest experience to offer a smooth journey. Tip n°① ...
12
Mar
2021
8 benefits of using a virtual key in hospitality
A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises reception. Here are 8 advantages for the customer and the hotel to dematerialize the room keys on the smartphone of the guests...
28
Jan
2021
STUDY: INSTANT MESSAGING IN HOSPITALITY: WHICH GUESTS USE WHICH PLATFORMS
Instant messaging applications play a crucial role in our lives. They are used on a daily basis to communicate with our loved ones, allowing us to keep in touch while physically separated. The COVID-19 crisis has led to an increase in the use of these applications (with 45% of the world's population using them).
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29
Sep
2017
What software do I choose for my hotel? 1/2
- 6 minute read - Nowadays the day-to-day management of a hotel cannot be done without the help of IT solutions. However, there are so many softwares available on the market that it is becoming increasingly difficult to differentiate between each one and their different functions. What’s more, these software are all constantly evolving and offering functions that...
23
May
2017
The Importance of Text Messaging in the Hospitality Industry
Texting seems to have been around forever. It was only in 1992 that the very first text message was sent by Neil Papworth wishing Richard Jarvis a "Merry Christmas". (It must have been written from a computer, because mobile phones did not have the capability to send text messages.
13
Apr
2017
The end of roaming charges in Europe
From 15 June 2017, roaming charges in Europe are set to disappear, meaning that travelling in Europe will become easier. Gone are the days of the dreaded phone bill after travelling and using your 3G to find your way around an unfamiliar city...
08
Mar
2017
Three major hospitality trends to look out for in 2017
With 2017 underway, we've summarised for you three major trends that are likely to impact the hospitality world and that you're sure to hear about this year. LoungeUp deciphers them for you. 1. The fluidity of the guest journey is increasingly important.
23
Feb
2016
Why does messaging matter?
What is messaging? In the midst of an ever-changing technology sector, the mobile device has evolved in particular. From being used to make calls, the mobile phone has become a multi-functional device. With 1.5 million apps on iOS and 1.6 million Android apps - smartphones
09
Feb
2016
Hotels: top trends for 2016
The first few months of the year are always the time when trends start to emerge and gain momentum. This is the case in the hotel industry; indeed, Killarney Hotels have produced an infographic showing how the industry is growing with a global revenue of $550 billion...