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16
Jul
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
16
Jul
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
28
Jun
2024
5 key points to improve the security of your hotel's guest data
Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.
27
May
2024
Key figures on the role of technology in the hotel guest experience
The rapid evolution of technology is influencing both guest and employee expectations. An overview studies from 2024 on the subject of the guest hotel experience.
22
Apr
2024
Checklist for choosing your hotel software
5 key topics to discuss with your future technology providers, to choose the solution that's right for you
10
Aug
2023
Improve the well-being of hotel teams using internal tools
For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.
27
Sep
2021
10 key steps of an online check-in
The dematerialised check-in offers many advantages for both guests and hoteliers, and has gained renewed interest in this period of distancing as it avoids queuing at reception and reduces physical contact. And above all, it speeds up administrative procedures!
14
Jun
2021
The 5 Essential Requirements for a Perfect Guest Experience
The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...
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19
Feb
2018
The importance of the social aspect in your client’s experience
Rethinking your hotel as a place to live Today's travellers want to have powerful experiences. Even if this is mainly the case for Millennials, this desire is increasingly transgenerational. With the increasing globalisation of trade and the digitalisation of services, there is a counter-current desire to live in a place that is more than just a hotel.
30
Nov
2017
Top 3 smart in-room technology to impress your guests
- 5 minute read - Despite living in an increasingly millennial world, technology for the sake of technology can often be frustrating and futile. However, with guests open to discovering new technologies in hotels to help simplify and get the most out of their stay, it is...
11
Oct
2017
What software do I choose for my hotel? 2/2
- 6 minutes to read - [READ THE FIRST PART HERE] Today, the day-to-day management of a hotel can only be done with the help of IT solutions. However, there is so much software on the market that it is difficult to differentiate the functions of each of them. Moreover, all these software packages are evolving...
29
Sep
2017
What software do I choose for my hotel? 1/2
- 6 minute read - Nowadays the day-to-day management of a hotel cannot be done without the help of IT solutions. However, there are so many softwares available on the market that it is becoming increasingly difficult to differentiate between each one and their different functions. What’s more, these software are all constantly evolving and offering functions that...
23
May
2017
The Importance of Text Messaging in the Hospitality Industry
Texting seems to have been around forever. It was only in 1992 that the very first text message was sent by Neil Papworth wishing Richard Jarvis a "Merry Christmas". (It must have been written from a computer, because mobile phones did not have the capability to send text messages.
13
Apr
2017
The end of roaming charges in Europe
From 15 June 2017, roaming charges in Europe are set to disappear, meaning that travelling in Europe will become easier. Gone are the days of the dreaded phone bill after travelling and using your 3G to find your way around an unfamiliar city...