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05
May
2025
[Conference ▶️] Data to anticipate guest preferences in the hospitality industry
In the hotel industry, personalizing the guest experience has become a major challenge for attracting and retaining customers. Today, thanks to the evolution of technology, data plays a central role in this personalization. Hotels collect a vast amount of information on guest preferences,
05
May
2025
[Conference ▶️] Data to anticipate guest preferences in the hospitality industry
In the hotel industry, personalizing the guest experience has become a major challenge for attracting and retaining customers. Today, thanks to the evolution of technology, data plays a central role in this personalization. Hotels collect a vast amount of information on guest preferences,
#webinar#events15
April
2025

Loyal guests: a key lever for boosting your profitability
Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.
#upsell01
April
2025

[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience
How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimise the work of his teams, improve internal communication and personalise the guest experience.
#webinar#guest-experience#best-practices#technology#independent-hotel25
February
2025

Loyalty programmes in the hospitality industry
Loyalty programmes are a must in the tourism industry, to reward regular guests and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.
#loyalty#chaine#independent-hotel#hospitality11
September
2024

✪ Success Story: Entourage sur-le-Lac
Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.
#guest-case-studies#independent-hotel29
July
2024
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✪ Success Story : ResidHotel
ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.
#guest-case-studies#group#location-apartmentsNewsletter
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23
February
2017

Seminars and Conferences: What’s New For 2017?
The MICE (Meetings, Incentives, Conferencing, Exhibitions) sector is a very lucrative market involving large groups that organise these events as well as the hotels or congress centres that host them. With the emergence of smartphones and the Internet, the conference and events sector has
#innovation#mice06
December
2016

What to Do with Your Guest’s Email Addresses?
- 5 minute read - No one can deny the importance of engaging with your hotel guests, and emailing is an indispensable tool to achieve this closer relationship. If you’ve read our last blog post you’ll already know the best ways to secure these important addresses. However, now that you have them...
#how-to#email18
October
2016

EquipHotel 2016 : What to expect
EquipHotel is a bi-annual exhibition in Paris for hotel and restaurant professionals which will take place from 6 to 10 November 2016 at Paris Expo Porte de Versailles. Created more than 50 years ago, the EquipHotel show now attracts around 110,000 visitors...
#events27
June
2016

5 ways to get your guests’ email addresses
- 5 minute read - There’s no doubt about it: getting your guest’s email addresses is important. They make up an essential element of your guest files, enabling you to contact them after departure to suggest they return again soon...
#best-practices#email#how-to23
February
2016

Why does messaging matter?
What is messaging? In the midst of an ever-changing technology sector, the mobile device has evolved in particular. From being used to make calls, the mobile phone has become a multi-functional device. With 1.5 million apps on iOS and 1.6 million Android apps - smartphones
#technology09
February
2016

Hotels: top trends for 2016
The first few months of the year are always the time when trends start to emerge and gain momentum. This is the case in the hotel industry; indeed, Killarney Hotels have produced an infographic showing how the industry is growing with a global revenue of $550 billion...
#hospitality#innovation#technology