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22
April
2024
Checklist for choosing your hotel software
5 key topics to discuss with your future technology providers, to choose the solution that's right for you
22
Apr
2024
Checklist for choosing your hotel software
5 key topics to discuss with your future technology providers, to choose the solution that's right for you
#how-to#technology15
April
2024
10 ways to prepare for the upcoming season
The new season is almost here, the time when guests come in larger numbers, from all over the world, expecting you to provide them with a relaxing getaway. Now is the perfect time to reflect on key areas to ensure that you give your guests the best possible experience.
#how-to#product-presentation21
March
2024
LoungeUp joins D-EDGE and strengthens its position as Europe's leading CRM for hotels
We are delighted to announce that LoungeUp is joining forces with D-EDGE, one of the world leaders in hotel technology. This alliance is the result of a shared vision to simplify the hotel industry by improving every step of the guest journey, and to provide hotel teams with cutting-edge, secure and integrated technologies.
#announcement#press-release04
March
2024
✪ Success Story: Bohemia Suites & Spa
Bohemia Suites & Spa is a 5* adults-only boutique hotel located in the south of the Canaries in one of the island's most famous beach resorts, Playa del Inglés.
#guest-case-studies#independent-hotel19
February
2024
Success Story: Les Méditerranées Camping Villages & Spa
Les Méditerranées Campings Villages & Spa is a group of three 5-star campsites located in Marseillan-Plage, equipped with LoungeUp to facilitate the guest experience and manage internal operations.
#guest-case-studies#HPA#group05
February
2024
How to integrate data into your hotel marketing strategy
In the hotel industry, data and digital marketing are essential for implementing an effective strategy. By combining them, hotels can deepen their understanding of guests and prospects, and establish more effective communication.
#data#marketing11
January
2024
Leveraging internal knowledge to enhance guest experience
A well-managed knowledge base brings many direct benefits to a guest's experience, not least by enabling operational teams to work more efficiently.
#employee-experience#guest-experienceNewsletter
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03
August
2023
Success Story: Nestor & Jeeves
Nestor & Jeeves is the first vacation rental in Nice with a wide selection of apartments and exclusive services, equipped with LoungeUp to inform guests, manage check-in/out or sell additional services.
#guest-case-studies#location-apartments03
August
2023
Check-in is still a major sticking point in the guest experience
Hotel check-in and check-out can be unpleasant experiences for guests (even more so if they travel a lot), despite the digitalisation of the industry. In a world that prides itself on experience and comfort, these points of contact generate dissatisfaction and misunderstandings for the guest.
#guest-experience#guestjourney27
June
2023
Success Story: Fabulous Hotels Group
Fabulous Hotels Group is a group of 3 hotels located on the outskirts of Disneyland Paris: Dream Castle, Grand Magic Hotel and Explorers. The group has equipped itself with LoungeUp to manage all guest communications before, during and after the stay.
#guest-case-studies#group20
June
2023
Cybersecurity basics
Data leaks from hotel chains, OTAs or reservation platforms are commonplace in the field of cybersecurity, and are shaking up the entire hotel and tourism sector. All hotels are affected by this threat and can be subject to attack, even small independent hotels. The reason for this is that
#cybersecurity#best-practices#how-to07
June
2023
GUIDE: 10 tips to optimise upselling in your hotel
Upsell(ing) consists in offering customers options or services in addition to their reservation. The aim is to encourage customers to spend more to enhance their stay. The challenge is to offer services adapted to guest, at the most opportune moment to maximize hotel revenues.
#upsell#best-practices#how-to06
June
2023
The basics of upselling in the hotel industry
Upsell(ing) in the hotel industry is the addition of services (also known as "extras") to a stay, thereby increasing its value guest. Upgrading is an example of upselling in the hotel and airline industries. Upselling makes it possible to capitalize on every guest acquired.
#upsell#guest-experience