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05
May
2025
[Conference ▶️] Data to anticipate guest preferences in the hospitality industry
In the hotel industry, personalising the guest experience has become a major challenge for attracting and retaining guests. Today, thanks to the evolution of technology, data plays a central role in this personalisation. Hotels collect a vast amount of information on guest preferences,
05
May
2025
[Conference ▶️] Data to anticipate guest preferences in the hospitality industry
In the hotel industry, personalising the guest experience has become a major challenge for attracting and retaining guests. Today, thanks to the evolution of technology, data plays a central role in this personalisation. Hotels collect a vast amount of information on guest preferences,
#webinar#events15
April
2025
Loyal guests: a key lever for boosting your profitability
Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.
#upsell01
April
2025
[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience
How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimise the work of his teams, improve internal communication and personalise the guest experience.
#webinar#guest-experience#best-practices#technology#independent-hotel25
February
2025
Loyalty programmes in the hospitality industry
Loyalty programmes are a must in the tourism industry, to reward regular guests and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.
#loyalty#chaine#independent-hotel#hospitality
11
September
2024
✪ Success Story: Entourage sur-le-Lac
Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.
#guest-case-studies#independent-hotel29
July
2024
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✪ Success Story : ResidHotel
ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.
#guest-case-studies#group#location-apartmentsNewsletter
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04
September
2019
Event: FITUR 2020 [Madrid]
"International Tourism Exhibition" 22 - 26 January 2020, Madrid Organised by IFEMA, FITUR takes place over 5 days and welcomes both professionals from the tourism sector, interested in the latest trends in the sector, and the general public, who want to get to know the destinations on offer first hand.
#events04
September
2019
Event: SETT 2019 [Montpellier]
"Trade fair for outdoor hotel equipment" 05 - 07 November 2019, Montpellier The SETT is no longer just gastronomy and outdoor interesting, but especially for operators of holiday rental facilities, leisure parks and swimming pools.
#events07
August
2019
Event: FNHPA Universities [Mauritius]
"Coming together to exchange and succeed" 30 - 07 November 2019, Mauritius From 30 November to 7 December 2019, tourism professionals will gather in Mauritius, to exchange on its experiences, values, strengths and ambitions. The themes will depend on the professional news and will be indicated to the participants...
#events17
July
2019
The Power of Personalisation
The increasing customer expectation for personalisation pervades the hospitality industry. Customers expect marketers to tailor services to their wants and needs, and seek individualisation at every touchpoint. This increasing expectation and the change in consumer behaviour means hotels are often falling behind.
#best-practices#data#technology15
May
2019
[STUDY] Ten Golden Rules on SMS To Improve the Guest Experience
WHY YOU SHOULD SEND SMS TO YOUR CUSTOMERS by Mathieu Pollet INTRODUCTION SMS is the most personal and by far the most instantaneous communication channel. It would therefore make sense for providers of personalised services such as hotels to use this type of communication to ensure that their customers spend time with them...
#guest-experience#technology05
May
2019
Event: TecnoHotel Forum [Barcelona]
"The engine that makes your hotel grow" 28 - 29 May 2019, Barcelona TecnoHotel Forum is a professional event bringing together hoteliers and technology providers, with the aim of sharing knowledge, experiences, strategies and solutions to optimise the management, marketing and profitability of establishments.
#events