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15
April
2025
Loyal guests: a key lever for boosting your profitability
Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.
15
Apr
2025
Loyal guests: a key lever for boosting your profitability
Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.
#upsell01
April
2025
[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience
How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimise the work of his teams, improve internal communication and personalise the guest experience.
#webinar#guest-experience#best-practices#technology#independent-hotel25
February
2025
Loyalty programmes in the hospitality industry
Loyalty programmes are a must in the tourism industry, to reward regular guests and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.
#loyalty#chaine#independent-hotel#hospitality
11
September
2024
✪ Success Story: Entourage sur-le-Lac
Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.
#guest-case-studies#independent-hotel29
July
2024
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✪ Success Story : ResidHotel
ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.
#guest-case-studies#group#location-apartments16
July
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
#data#cybersecurity#technologyNewsletter
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29
May
2020
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[Webinar ▶️] How to simplify and secure payment in the course of a journey guest
Hotel payments are a headache to manage. Between fake credit cards, fraud, disputed payments and sometimes very high commission rates, it's enough to make you pull your hair out. A bad process wastes the hotel's money and time and makes the hotel run out of time...
#webinar13
May
2020
[Webinar ▶️] Interactions guest and pricing strategy for trade-ins
In anticipation of the hotel business recovery, here is our 1 hour webinar with our advice on two key topics to get your business back on track: customer interactions and pricing strategy. The speakers: Mathieu Pollet - CEO of LoungeUp Maalik Arban - COO SpotPilot/e-Axess The topics covered ...
#webinar01
April
2020
Online Reputation: It is not what you have been told
The constant concern of hoteliers and marketers about their online reputation is more than justified. Today, few establishments can afford not to be concerned. Consumers are being influenced by the experiences shared by other users, a trend that has become increasingly important in the last few years.
#guest-oriented25
February
2020
Event: Food Hotel Tech 2021 [Paris]
"Le Salon Digital & Tech 100% Hôtellerie-Restauration" 02 - 03 March 2021, Paris Le Salon Tech & Digital 100% Hôtellerie-Restauration 🛎️🍽️ #Saison4 Food Hotel Tech is a privileged meeting and exchange place for professionals in the hotel and restaurant industry to help them decode the challenges of the future...
#events14
February
2020
[Webinar ▶️] The role of guest in the hospitality industry in 2020
Discover our practical tips for your hotel-restaurant. Acquiring new customers is on average 5 times more expensive than retaining your existing customers. Increase your revenues and your customers' satisfaction thanks to a mastery of customer relations. Romain and Mathieu share their tips and advice with you.
#webinar04
February
2020
Hotel CRM, the customer relationship management tool par excellence
CRM software does exactly what it says: it manages customer relationships. It is sometimes considered (wrongly) as a simple emailing solution or as a solution to manage sales proposals.
#data