Digitalisation does not mean dehumanisation. Our habits in the way we manage our relationship with our customers in the hotel industry have been strongly impacted in recent years, with increasingly digitalized exchanges. How can we humanise exchanges with customers when everything is digital?

Press release NEHÔ Group has selected LoungeUp to control the guest journey from A to Z in all its establishments. NEHÔ Group is a hotel group from Nice with about twenty establishments in France and Belgium. This hyper-growth group regularly equips itself with new technologies ...

Press release LoungeUp offers a customer relationship management solution dedicated to the outdoor hotel industry: Tipiz. It has been chosen by the new affiliation network Les Vacances Camping Paradis, directly inspired by the TV series. With several million viewers each time it is broadcast...

Press release LoungeUp, a customer relationship management platform for the hotel industry, has developed a mobile key management module accessible on hotel guests' smartphones. LoungeUp now allows hoteliers to offer a guest experience without a physical room key.

Press release Paradores takes another step towards improving the guest experience and enhancing security by digitising its service offering with LoungeUp's virtual concierge. On their own mobile devices, guests can interact with the reception or order directly...

What a year 2020 was! The spring of 2020 was not over when the hotel industry (our industry) was taking the Covid-19 crisis in its stride. After a few days to digest and start to understand what was going on, it became clear to us that we had a role to play in trying to contribute to the success of our industry.