Encourage Guest loyalty

Reward your most loyal guests with a tailor-made loyalty program

The Loyalty Programme enables you to reward your guests' loyalty, enhancing their satisfaction and increasing your establishment's profitability.

FEATURES

A Loyalty Programme to match your brand

Customise your programme down to the smallest detail: name, logo, colours or loyalty number classification. Make your programme in your brand's image.

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Choose your Loyalty criteria

You can choose the factors that really matter to you for measuring your guests' loyalty: number of stays made or planned, average length of stay, direct expenditure or other criteria adapted to your objectives or your current clientele.

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Benefits tailored to each loyalty level

Offer exclusive advantages to your loyal guests, such as breakfasts, early check-in, late check-out, a choice of room or preferential rates. Every interaction is designed to offer a unique and personalised experience.

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A Guest journey aligned with their Loyalty level

With refined grouping, tailor your services, offers and communications based on your Guests' loyalty status. Show your appreciation with thoughtful gestures that reinforce their satisfaction.

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A digital loyalty card integrated into the Customer Account

The Customer Account is your guests' personal space where they can find all their personal details, their stays and... their loyalty card! They can easily access the advantages of their loyalty status, as well as those of higher levels, and book a new stay with you in just a few clicks.

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The solution takes the guest experience up a notch, enabling us to maintain the magic of the stay. In a few words, the solution offers numerous possibilities for scalability and perfecting the guest experience.

Linda Dy

Marketing & Communication Manager, Fabulous Hotels

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⭑⭑⭑⭑⭑
5/5 on Google
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Laura Napoletano

LoungeUp has simplified our communications with customers, freeing up our teams to focus on welcoming and being close to guest. By personalizing our marketing communications, we have succeeded in boosting additional sales and customer loyalty. It's a real marketing tool for improving and personalizing the guest customer journey, while generating targeted upsell relevant to guest.

Laura Napoletano

Guest Relation, Le Palace de Menthon

visit the siteRead the client case study
⭑⭑⭑⭑⭑
5/5 on Google
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DEMONSTRATION

See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

It doesn't commit you
to anything!

LOYALTY PROGRAMME

Benefits

Loyalty rewarded

Loyal guests enjoy an enriched experience and exclusive benefits at every loyalty level.

Total customisation

Create a programme that reflects your values and evolves with your guests' expectations.

Enhanced profitability

Focusing on loyalty is a more effective and sustainable investment than guest acquisition.