Messaging hub
Centralise all your communication channels
SMS, Email,
WhatsApp, Messenger, ...
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Bring all guest interactions together on one screen
Easily manage
guest requests
Regardless of how your guests contact you, you can respond to them instantly: be it via chat and instant messaging, SMS or WhatsApp conversations, check-in forms, service reservations, reporting technical problems, or satisfaction surveys.
Be responsive to your guests' requests
Whichever channel your guest uses, you will find their message in the messaging hub. You can look through the message history to see your teams' exchanges. Contact the guest on the channel of your choice with just one click.
Message templates
Save sample messages to respond and contact your guests faster. Waste less time rewriting the same messages to each guest.
- Be more responsive to your guests' requests
- Never forget to provide any important information
- Harmonise guest communication (messages, style, vocabulary, etc.)
- Reduce spelling and typing errors
- Improve the quality of translations
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Pre-written message
Es una herramienta muy útil para mejorar la comunicación con los clientes, y añadir complementos a las reserva. Los agentes están siempre disponibles y dispuestos a ayudar con cualquier duda o solicitud que pueda surgir.
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Ruth Cervilla
Directora, Hotel Chiqui
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A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
Romain Binet
General Manager, Biografy Group
LoungeUp is a very useful tool for improving communication with guests and adding extras to bookings.
Ruth Cervilla
Manager, Hotel Chiqui
It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests via email before their stay and thanks to the chat service, we can answer their questions whenever they want.
Magalie Boullery
Marketing Coordinator, HOTELS & CO
The tools developed by LoungeUp greatly facilitate the problem faced by the hotel sector, namely that communications with guests are carried out from a single screen and with a single click, bringing together numerous media in one.
Edouardo Ortega
Front Desk Manager, GHM Hoteles
Conversation statuses
Quick overview of pending messages
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The status of each conversation (not read, not processed, pending, in progress, completed, archived) allows you to see, at a glance, which requests are pending or are yet to be processed. With a single click you can filter all conversations by status.
Access your Messaging Hub from your smartphone
Use the Messaging Hub directly on your smartphone, and reply to your guests without having to be at your computer.
Enjoy all the same features: chat status, translator, message templates, different communication channels (WhatsApp, chat, SMS...), etc.
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Receive a notification
for every message or order
Search
Easily search for a guest, request or message in your inbox.
Proactive programmed messages
Easily inform
guests about
your events
Send proactive messages to one or more guests and schedule the time it is sent (a reminder, happy hour, an event in the hotel, an offer...)
Messaging hub
Benefits
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This does not commit you to anything!
SOLUTION
Discover more
features
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Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
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LoungeUp Analytics
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Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
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Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
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Guest Profile
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
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Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
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Virtual Logbook
Keep track of everything that's going on in your establishment every day.
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Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
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Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
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CRM Segments
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
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