Outdoor hospitality

Herramienta altamente recomendable, llevamos varios meses trabajando con ellos y desde el inicio sus agentes nos han ayudado en todo, personal rápido y resolutivo. Dominan varios idiomas por lo que en nuestro caso es muy útil, ya que somos trabajadores franceses y españoles. Gracias a ellos, nuestro trabajo diario es mas fácil, sencillo y de calidad.

We decided to use LoungeUp, an app that is 100% customisable. It was particularly important for us to be able to inform guests about our programme of activities, our timetables and to be able to chat with them to promote our services and receive booking requests. And for guests, to easily report any issues to us. From the beginning, the sales and tech teams at LoungeUp have been very involved in getting to know our business and even improving certain aspects. They have been totally available and very efficient.

Tipiz is a tool that is easy-to-use for all of our teams and that saves us a lot of time. The pre-stay communication allows us to forget about the hassle of paperwork on the day of arrival, which is a real comfort for our teams who can better welcome the guest, but also for campers as they can enjoy their holiday as soon as they arrive! I can't imagine a better tool for managing guest relations in my campsite!

We are delighted with the work carried out by the teams. They are always ready to listen to our needs and, on a positive note, they regularly meet by phone to point out what's going well and what needs to be improved. It's nice to be able to talk face-to-face.

It's very practical being able to display all the activities available on the campsite and keep guests updated. I also really like the presentation of the team, as holidaymakers feel they know us better.

The application is intuitive and very easy to manage. We have full control over the content, and can modify it as often as we need in real time, which is very useful when updating our entertainment programme! In case of need, the support team is very responsive and efficient. It is a tool that allows us to distinguish ourselves from our competitors by offering an interactive experience to holidaymakers who use it on a daily basis during their stay.

LoungeUp seemed like the obvious partner for us to work with. Their expertise in guest relationship management on a large scale is a huge advantage; especially for our growing portfolio of campsites. The ability to personalise communications to an extremely high degree is what appealed to us as it goes hand in hand with the values we want to promote in our campsites and in our guest communications.

We implemented Tipiz and have been impressed by the number of holidaymakers using the app every day. Thanks to Tipiz we can easily inform all our guests about current and upcoming events, as well as opportunities and offers at each of the campsite's shops and services. We have saved time in answering questions or complaints and have surprised our guests with a service that is both innovative and high quality. Tipiz also helps us to gather information about our guests in order to perfect our marketing strategies, with the aim of getting guests to come back the next season.

This solution is really brilliant! The follow-up is very responsive and customers appreciate the service, while we managers save an incredible amount of time!