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Success Story: Domaine de Rochebois

Presentation of the Domaine de Rochebois

  • 5-star hotels
  • 40 rooms and suites
  • Member of Collectioneurs
  • Infrastructure:
  • Location: Vitrac
  • Website: www.rochebois.com

Their technological equipment:

The results 📈

  • ➤ Average time spent on the application (per session): 8min
  • ➤ Most visited page on the guest portal: "Our restaurants".
  • ➤ Pre-stay email campaign open rate: between 79% - 89.9%.

The Domaine de Rochebois, located in the heart of the Périgord Noir in southwestern France, offers a breathtaking view of the Dordogne valley. With its elegant 19th century residence and its 2 villas, the Pruneyrac family highlights the materials and fabrics of the region while preserving the charm of the old.

This 5-star hotel, member of the Collectors, has forty rooms and suites, two restaurants, one of which is gourmet, a golf course and a 400m² Nuxe Spa. The private park of 33 hectares borders the whole.

The project

Domaine de Rochebois called on LoungeUp to offer a top-of-the-range guest service, better manage customer requests and facilitate internal communication.

Thanks to LoungeUp customers can :

✓ Perform their pre-checkin online

Before their arrival, customers receive a personalized e-mail inviting them to complete the missing information to adapt their stay and speed up their arrival, and to sign the registration form

They can also complement their stay with additional services that are automatically selected based on their profile to match their preferences

They also receive all the information they need to come to the hotel by e-mail and/or SMS. If they have any questions, they can easily contact the hotel and answer them. 

✓ Ordering hotel services

Directly on their phone during their stay, guests can easily reserve a table at the restaurant, order room service, book a spa treatment or enjoy the exceptional golf course. 

✓ Access the tourism recommendations

They can find all the hotel's tourist recommendations for visiting the region on the guest portal. They can also take advantage of the concierge directly on their mobile! Angell's connected electric bicycles can also be booked to tour the Périgord region in complete safety.

With a mobile key integrated into the mobile application, guests can open their room with their phone, making their stay easier and relieving the front desk of key management, especially through a connection with Onity.

The establishment has also thought of children with a dedicated area, the Children's Domain, with a movie theater, play modules and giant balls. Guests can book a babysitter directly from their cell phone, request a baby bed or any other equipment, or simply consult the P'TEE CLUB program.

To manage customer requests, the facility is equipped with logbook digital to facilitate internal communication and optimize team tasks.

✓ Informing customers during the stay.

Sending SMS (in addition to other email and chat campaigns) allows the establishment to easily inform guests who are in the hotel. 

The establishment communicates in a few clicks about a particular event(activity in the area, special evening, etc.) or an offer on the hotel's services (happy hour at the bar, restaurant, spa, etc.) and can thus influence the traffic of its infrastructures. 

The tool is also very useful to quickly inform of an incident or warning (stormy weather, power outage, etc.)

The results of the project

➤ Average time spent on the application (per session): 8min
➤ Most visited page on the guest portal: "Our restaurants"
➤ Open rate for pre-stay e-mail campaigns: between 79% - 89.9%

In short, with LoungeUp, the Domaine de Rochebois offers a high quality service and modern facilities for an unforgettable stay in the Périgord Noir region.

To find out more about all their services and activities and to make a reservation, go to their website:

Discover the Domaine de Rochebois

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