Solutions

The LoungeUp blog

Success Story : Biografy

Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.

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Success Story : Biografy

Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.

Read

Success Story: Hostellerie La Cheneaudière

L'Hostellerie uses LoungeUp to offer its customers a personalized stay, tailoring its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services before their stay.

Success Story: Victoria Holding

With both tourists and regular business customers, the group decided to call on LoungeUp to harmonize the guest relationship across all three hotels.

Success Story: Orso Hotels

The Orso Group called on LoungeUp to offer a consistent and personalized guest experience in each of their establishments, to better welcome customers.

Success Story: Grands Hôtels Parisiens

The Grand Hotels have decided to use LoungeUp to digitalize the relationship with their customers and to highlight the additional services of each establishment. It also allows them to better understand the needs and expectations of their customers, in order to satisfy them in the best possible way.

Success Story: Domaine Les Ormes

To deliver an exceptional guest experience, Les Ormes called on LoungeUp to create their mobile application and manage all communications with customers before, during and after their stay.

Success Story: Domaine de Rochebois

The Domaine de Rochebois called on LoungeUp to offer a high quality service, to better manage customer requests and to facilitate internal communication.

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Success Story: Hostellerie de Levernois

Hostellerie de Levernois has equipped itself with LoungeUp to improve the guest experience, streamline procedures and increase upsell. 

Success Story: Airelles

Les Airelles decided to use LoungeUp to improve the customer experience. The solution allows customers to enjoy superior service, while providing a smoother, more enjoyable travel experience. ‍

New hotel ranking in France (2022 + August 2023 update)

Hotel star ratings are governed by criteria that hotels must meet. Find out how the point system works for each category and how to meet it.

21

Mar

2022

[Webinar ▶️] The new hotel classification: what you need to know

We're hosting a webinar dedicated to the new hotel classification. Whatever the category of your establishment, this webinar is for you.

Success Story: MOB Hotel

MOB Hotel has adopted Dmbook to facilitate customer requests and daily tasks to make managing operations more enjoyable.

14

Jun

2021

LoungeUp

The 5 Essential Requirements for a Perfect Guest Experience

The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...