Solutions

The LoungeUp blog

Success Story : Biografy

Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.

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Success Story : Biografy

Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.

Read

Success Story: Hostellerie La Cheneaudière

L'Hostellerie uses LoungeUp to offer its customers a personalized stay, tailoring its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services before their stay.

Success Story: Victoria Holding

With both tourists and regular business customers, the group decided to call on LoungeUp to harmonize the guest relationship across all three hotels.

Success Story: Orso Hotels

The Orso Group called on LoungeUp to offer a consistent and personalized guest experience in each of their establishments, to better welcome customers.

Success Story: Grands Hôtels Parisiens

The Grand Hotels have decided to use LoungeUp to digitalize the relationship with their customers and to highlight the additional services of each establishment. It also allows them to better understand the needs and expectations of their customers, in order to satisfy them in the best possible way.

Success Story: Domaine Les Ormes

To deliver an exceptional guest experience, Les Ormes called on LoungeUp to create their mobile application and manage all communications with customers before, during and after their stay.

Success Story: Domaine de Rochebois

The Domaine de Rochebois called on LoungeUp to offer a high quality service, to better manage customer requests and to facilitate internal communication.

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LoungeUp

Mapping the Hotel Guest Journey

The traveller's journey is made up of many touch points, each of which represents an opportunity for the hotelier to create a unique relationship with its guest. Here, at each stage of the journey and among the vast offer of travel tech: the tools used by the hotel guest during his journey the most important ones...

09

Apr

2019

loungeup

Registration forms: administrative nightmare or a commercial opportunity?

- 5 minutes to read - 3 benefits for your hotel to go digital The hotel card or 'individual police card' is a document attesting to the identity of a person who has stayed in tourist accommodation (hotel, residence, guest house, campsite, etc.) or in furnished accommodation rented to holidaymakers.

16

Jul

2018

loungeup

Transform the hotel stay into an “experience”

We hear it everywhere: "guest experience" is a hot topic, and even more so in tourism. And for good reason, investing in the experience would increase profits and customer loyalty. WHAT IS guest experience? In general In all sectors, the term "guest experience" is used to describe the...

07

Jun

2018

loungeup

The keys to an ultra-personalised stay

Personalisation in the hotel industry is not a new topic. However, travellers' expectations are constantly evolving, and to keep pace, the hotel industry must be able to offer more than just personalisation: ultra-personalisation. WHAT IS ULTRA-PERSONALISATION? For several years now...

19

Feb

2018

loungeup

The importance of the social aspect in your client’s experience

Rethinking your hotel as a place to live Today's travellers want to have powerful experiences. Even if this is mainly the case for Millennials, this desire is increasingly transgenerational. With the increasing globalisation of trade and the digitalisation of services, there is a counter-current desire to live in a place that is more than just a hotel.

LoungeUp

What software do I choose for my hotel? 2/2

- 6 minutes to read - [READ THE FIRST PART HERE] Today, the day-to-day management of a hotel can only be done with the help of IT solutions. However, there is so much software on the market that it is difficult to differentiate the functions of each of them. Moreover, all these software packages are evolving...