Welcome
Thank you for joining the community of D-EDGE CRM customers!
Here are some key information and resources that will help you in your day-to-day work.
Remember to save these links in your favorites to keep them handy.
D-EDGE CRM makes it a point of honor to support its customers on a day-to-day basis to optimize their use of the solution; in particular, by providing them with all the tools to make them as autonomous as possible.
Here's an overview of the options available.
⒈ CONNECT TO THE SOLUTION
The D-EDGE CRM back office lets you configure the various D-EDGE CRM tools, as well as communicate with your customers, track arrivals and departures, and access your detailed customer files.
The Dmbook Pro interface gives you access to your digital logbook , checklists, tickets and intranet:
Your access codes for these two
services are the same
⒉ APPS TO DOWNLOAD
Receive notifications on your phone
Receive notifications of your tasks and don't miss any important information when you're away from your desk.
Both apps are available on Android and iOs:
Staff Companion
Staff Companion allows you to track your guest interactions on your phone, so you don't miss a single message! It's the mobile version of your messaging hub for responding to your guests via email, SMS, WhatsApp, chat, etc.
Set up Staff Companion
Dmbook Pro
Dmbook Pro is your operations manager with a virtual logbook, checklists, reminders, tickets and intranet.
Download the app on your phone to stay on top of what's going on when you're not at your computer.
⒊ TRAINING
Our free support resources
Train and inform yourself with articles and videos created specifically to help you by our project managers and training manager.
Knowledge base
The knowledge base contains articles on how to configure every feature of the D-EDGE CRM and Dmbook platform. Search for information yourself
D-EDGE CRM Academy
A training center is available to train you with videos on how to set up and operate each tool.
You can even receive a skills diploma to display on your LinkedIn profile.
Online training
Train regularly on our products with our Training Manager and share your best practices and ideas with other hoteliers.
⒋ SUPPORT
Our support team guest is there for you
By phone
Contact guest support by phone and speak to someone directly.
The team is available to help you Monday to Friday, excluding public holidays, from 9am to 6pm (CET).
By e-mail
Send your problem by e-mail and add screenshots or visuals to contextualise your request
By chat
From your Back-office, exchange instant messages with our team
⒌ KEEP UP TO DATE
Keep up to date with the latest solution news by joining the private LinkedIn group of D-EDGE CRM hotel customers.
Meet fellow LoungeUp users there!
