RESOURCES

Client case studies

Our customers are best placed to talk about their use of the solution. Some of the best Succcess Stories and best practices from properties that use our platform on a daily basis.

LoungeUp Success Stories : Biografy

Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its customer relations and internal operations.

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LoungeUp Success Stories : Biografy

Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its customer relations and internal operations.

Read

LoungeUp Success Stories: Hostellerie La Cheneaudière

L'Hostellerie uses LoungeUp to offer a personalized stay to its customers, tailoring its automated emailing campaigns to each customer and maximizing its upselling by allowing them to purchase tailored services before their stay.

LoungeUp Success Stories: Edgar Suites

With its 400 Urban Suites in Paris and Bordeaux equipped with LoungeUp, Edgar Suites is revolutionizing the apartment rental market with spacious, modern accommodations and a digital reception that takes care of its customers.

LoungeUp Success Stories : Victoria Holding

With a clientele that includes both tourists and regular business customers, the group decided to call on LoungeUp to harmonize customer relations throughout the three hotels.

LoungeUp Success Stories: Orso Hotels

The Orso Group called upon LoungeUp to offer a consistent and personalized customer experience in each of their establishments, to better welcome their customers.

LoungeUp Success Stories: Grands Hôtels Parisiens

The Grand Hotels have decided to use LoungeUp to digitalize the relationship with their customers and to highlight the additional services of each establishment. It also allows them to better understand the needs and expectations of their customers, in order to satisfy them in the best possible way.

LoungeUp Success Stories : Domaine Les Ormes

To provide an exceptional customer experience, Les Ormes called on LoungeUp to create their mobile application and manage all communications with customers before, during and after their stay.

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LoungeUp Success Stories : Domaine de Rochebois

The Domaine de Rochebois called on LoungeUp to offer a high quality service, to better manage customer requests and to facilitate internal communication.

LoungeUp Success Stories: OKKO HOTELS

Thanks to LoungeUp and Dmbook, OKKO HOTELS has been able to manage internal operations more efficiently and free up time to focus on the customer, improving the overall customer experience.

LoungeUp Success Stories : Airelles

Les Airelles decided to use LoungeUp to improve the customer experience. The solution allows customers to enjoy superior service, while providing a smoother, more enjoyable travel experience. ‍

LoungeUp Success Stories : Les Sources de Caudalie and Les Sources de Cheverny

Les Sources Group decided to use LoungeUp to improve the customer experience by making it easier to order services and centralize customer information.

LoungeUp Success Stories: MOB Hotel

MOB Hotel has adopted Dmbook to facilitate customer requests and daily tasks to make managing operations more enjoyable.

LoungeUp

The best practices for campsites to make the guest’s stay easier

"Streamlining the guest experience" means both facilitating administrative procedures, giving information at the right time or offering a service or recommendation when the customer needs it. Using a platform to manage customer data and send cross-channel messages such as Tipiz...