Introduction to Les Sources

• Group of two 5-star hotels
• Location: Cheverny and Bordeaux-Martillac
• 49 and 71 rooms
• Website: www.sources-hotels.com

Their technological equipment:

• PMS: Asterio (Septeo)
• E-reputation: Qualitelis (Septeo)
• Guest Relationship Management : LoungeUp

Les Sources is a hotel group that focuses on nature and wide open spaces. Les Sources de Caudalie and Les Sources de Cheverny are two five-star hotels that stand out for their commitment to the art of wine and gastronomy.

The establishments offer an upscale dining experience, with Michelin-starred restaurants and a selection of premium wines.

The project

Using LoungeUp, the group aimed to improve the guest experience by offering online check-in as well as a digital room directory to facilitate ordering services such as the spa or restaurant. 

✓ Personalise the guest experience

Before the guest's arrival, they are invited to complete their pre-check-in with the missing information that the hotel needs, in order to facilitate their arrival. 

The services on site are also emphasised: the 2-star restaurant, the Vinotherapy, the wine château, etc. 

The web and mobile guest portal / e-concierge is also offered to the guest, so that they can consult it before their arrival and be aware of the services they can order. 

✓ Offer an online check-in

Guests are invited to complete an online check-in form that is already filled in with the information the facility has. Guests simply fill in the missing information and sign the registration form. 

Pre-check-in allows guests to accelerate arrival and access their accomodation more quickly. It also saves time for the reception staff, with fewer administrative procedures to complete and more time to devote guests.

✓ Centralise guest data

The CRM allows them to centralise guest information in a single database, which makes it possible to send carefully targeted communications.

Each hotel has at its disposal all the data on each guest (history of exchanges, preferences, contact information, expenses, services booked, etc.), so they know if the guest has already been to the Sources de Cheverny or the Sources de Caudalie, even if it was several years ago. 

A committed team that listens and makes suggestions. An efficient solution that's constantly looking for ways to improve. It's a pleasure to work with such professional, responsive teams.
- Pauline Troplong, Marketing Manager, Les Sources de Caudalie

By adopting the LoungeUp solution, Les Sources is improving the guest experience, reducing check-in time while sending ultra-personalized communications.