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The best practices for hoteliers to digitalise the guest journey

Some hoteliers have realised that digitalisation allows them to better respond to the expectations of guests, to be more efficient, to generate additional sales and to collect data to increase loyalty. Here is an overview of the best practices used by Spanish hoteliers in digitalising the guest journey.

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The best practices for hoteliers to digitalise the guest journey

Some hoteliers have realised that digitalisation allows them to better respond to the expectations of guests, to be more efficient, to generate additional sales and to collect data to increase loyalty. Here is an overview of the best practices used by Spanish hoteliers in digitalising the guest journey.

Read
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The best practices for campsites to make the guest’s stay easier

"Streamlining the guest experience" means both facilitating administrative procedures, giving information at the right time or offering a service or recommendation when the customer needs it. Using a platform to manage customer data and send cross-channel messages such as Tipiz...

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LoungeUp Success Stories: Hotel Grandes Rousses

Hotel Grandes Rousses is a 4-star hotel located in Alpe d'Huez with 106 rooms and suites offering a breathtaking view of the mountain. The hotel combines a high standard with a cocooning atmosphere with carefully decorated rooms and public areas. The hotel also features a bar, a bistronomic restaurant and a restaurant with a...

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LoungeUp Success Stories : Alpapart Apparthotel

Alpapart is a group of five hotel residences located in the heart of the Alps, in the resorts of Tignes and La Rosière, consisting of 144 flats. The group's concept is to offer its clients the independence of a flat combined with the services of a hotel reception. Client for several years...

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Customer Interview: GHM Hoteles

GHM Hoteles called upon LoungeUp to digitalise its customer relations. The LoungeUp platform facilitates customer requests and makes the customers' stay more fluid. The GHM Hoteles group located in Sierra Nevada (Spain) has equipped itself with LoungeUp on its various establishments with the following problem...

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LoungeUp Success Stories: Playa Montroig Camping Resort

Playa Montroig Camping Resort calls on LoungeUp to digitalise its customer relations. The LoungeUp platform has developed a solution dedicated to the outdoor hotel industry: TIPIZ. This platform helps campsites to facilitate the stay of their customers and the daily life of their teams. The Playa Montroig Resort in Spain has decided to use this solution...

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How adding tablets to hotel rooms can markedly improve guest experience

A mobile application is a great way to guide your guests during their stay and even before they arrive. Equipping your rooms with tablets with the application installed ensures maximum visibility and usability. WHAT IS A CUSTOMER PORTAL FOR? YOUR CUSTOMERS ORDER YOUR SERVICES MORE EASILY You give them...

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LoungeUp Success Stories: Grupo SISTERHOTELS

Stéphanie Batten, General Manager - SISTERHOTELS Group Bassano Hotel WHY CHOOSE LOUNGEUP? "LoungeUp has enabled us to set up a real guest journey that begins at the time of booking and continues after the stay. LoungeUp has also allowed us to set up additional salesi...

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LoungeUp Success Stories: 1er Etage

Serge Topolanski, Co-founder - 1er Etage 1er Etage Sopi WHY DID YOU CHOOSE LOUNGEUP? In 2015, when we met LoungeUp at the Equip'Hotel trade show, I was looking for an App-type solution to communicate with my customers. I immediately came across the right product, we discussed and launched...

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LoungeUp Success Stories: Best Western Hotels & Resorts

Virginie Barboux, Deputy General Manager in charge of Communication, Digital and guest experience - Best Western Hotels & Resorts Best Western Montcalm WHY DID YOU CHOOSE LOUNGEUP? We chose LoungeUp because it presented a solution that could respond to our strategic vision centred on...